/* Reception has its own bounded scroll surfaces, independent of customer count. */
#workspace:is([data-view="conversation-monitor"],[data-view="conversations"]) .context-selection{display:none}
#workspace:is([data-view="conversation-monitor"],[data-view="conversations"]) .refresh-control{display:none}
#workspace:is([data-view="conversation-monitor"],[data-view="conversations"]) .page-heading{display:none}
#workspace[data-view="conversation-monitor"] .context-bar{display:none}
#workspace[data-view="conversation-monitor"] .workspace-scroll{padding-top:16px}
.rw-monitor{position:relative}
.rw-monitor>[data-rw-sync]{position:absolute;left:0;bottom:-22px;--portal-detail-size:12px;font-size:12px;line-height:1.65;color:var(--portal-muted);white-space:nowrap}
/* Share one row for platform filters and sync actions; keep alerts readable. */
#workspace[data-view="conversations"] .context-bar{display:none}
#workspace[data-view="conversations"] .workspace-scroll{padding-top:12px}
#workspace[data-view="conversations"] #page-feedback{margin:0 0 10px;padding:6px 12px;font-size:14px;line-height:1.5}
#workspace .rw-history-toolbar{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px 20px;margin-bottom:12px;padding-bottom:10px;border-bottom:1px solid var(--rw-border)}
#workspace .rw-history-toolbar .rw-platform-tabs{flex-wrap:wrap;gap:8px 12px;min-width:0;padding:0;margin:0;border:0;overflow:visible}
#workspace .rw-history-toolbar .rw-platform-tabs button+button::before{left:-7px}
#workspace .rw-history-toolbar>.rw-context-tools{margin:0 0 0 auto;flex:none;gap:12px;white-space:nowrap}
#workspace .rw-context-tools [data-rw-sync]{font-size:14px;line-height:1.5;color:var(--portal-muted)}
#workspace .rw-context-tools button{min-height:36px;padding:6px 10px;border-radius:8px;font-size:16px;font-weight:600}
#workspace .rw-history .rw-filter-bar{margin-bottom:12px}
@media(max-width:640px){#workspace .rw-history-toolbar>.rw-context-tools{max-width:100%;min-width:0;flex-wrap:wrap;gap:8px;white-space:normal}}
.rw-page{font-size:14px;--rw-border:#e4e7ec;--rw-muted:#667085}
.rw-page button,.rw-page input,.rw-page select{font:inherit}
.rw-page button{min-height:34px;padding:6px 10px;border-radius:8px}
.rw-intro{display:flex;align-items:center;justify-content:flex-end;gap:12px;margin-bottom:16px}
.rw-intro [data-rw-sync]{font-size:12px;color:var(--rw-muted)}
.rw-error{padding:10px 14px;margin-bottom:12px;border:1px solid #fed7aa;border-radius:8px;background:#fff7ed;color:#9a3412}
.rw-platform-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:18px;height:var(--rw-content-height,650px)}
.rw-platform-grid [hidden]{display:none}
.rw-lane>header{flex-wrap:wrap}
.rw-lane{position:relative;display:flex;flex-direction:column;min-width:0;min-height:0;background:white;border:1px solid var(--rw-border);border-radius:16px;overflow:hidden}
.rw-lane>header{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:17px 16px 12px}
.rw-lane>header>div{display:flex;align-items:center;gap:9px}
.rw-page h2{font-size:20px;font-weight:700;letter-spacing:0;line-height:1.5;margin:0}
.rw-lane [data-count]{font-size:13px;background:#f2f4f7;border-radius:6px;padding:1px 7px;color:#667085}
.rw-lane [data-connection]{font-size:11px;color:var(--rw-muted)}
.rw-platform-icon{display:grid;place-items:center;flex:none;width:29px;height:29px;border-radius:7px;overflow:hidden}
.rw-platform-icon img{display:block;width:29px;height:29px;object-fit:contain}
.rw-lane>select{width:calc(100% - 32px);margin:0 16px 12px;min-height:36px;padding:5px 10px;border-radius:8px;font-size:13px}
.rw-live-list,.rw-history-list,.rw-transcript,.rw-receipt-list{overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;min-height:0;outline-offset:-3px}
.rw-live-list{flex:1;padding:0 10px 12px 14px;background:#fafbfe}
.rw-page .rw-live-card{display:block;width:100%;text-align:left;padding:14px;margin-top:12px;background:#fff;border:1px solid var(--rw-border);border-radius:12px;color:#182230;transition:border-color .15s,box-shadow .15s}
.rw-live-card:hover{border-color:#a5a4ed;box-shadow:0 3px 12px #4f46e509}
.rw-card-title{display:flex;justify-content:space-between;align-items:center;gap:8px}
.rw-customer{display:flex;align-items:center;gap:10px;min-width:0;flex:1}
.rw-customer-avatar{position:relative;display:grid;place-items:center;flex:none;width:38px;height:38px;border-radius:50%;overflow:hidden;background:#eef2ff;color:#8792b4}
.rw-customer-avatar svg{width:23px;height:23px}
.rw-customer-avatar img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;background:#eef2ff}
.rw-customer-text{display:flex;flex-direction:column;gap:3px;min-width:0}
.rw-detail-heading .rw-customer-avatar{width:48px;height:48px}
.rw-detail-heading .rw-customer h2{overflow-wrap:anywhere}
.rw-card-title strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:16px;font-weight:700}
.rw-status{display:inline-flex;align-items:center;white-space:nowrap;padding:3px 7px;border-radius:6px;background:#f2f4f7;color:#667085;font-size:11px;font-weight:400;line-height:1.5}
.rw-status.attention{background:#fff4df;color:#986015}.rw-status.manual{background:#f0eafe;color:#7142b8}.rw-status.processing{background:#eaf4ff;color:#2266a6}
.rw-card-shop{display:block;margin-top:6px;font-size:11px;color:var(--rw-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rw-card-messages{margin-top:12px;display:grid;gap:10px}
.rw-card-message{display:flex;flex-direction:column;align-items:flex-start;gap:4px;min-width:0}
.rw-card-role{font-size:10px;font-weight:400;line-height:1.4;color:var(--rw-muted)}
.rw-card-bubble{display:block;max-width:88%;min-width:0;padding:7px 10px;border:1px solid #eaecf0;border-radius:2px 10px 10px 10px;background:#f8fafc;text-align:left}
.rw-card-message-text{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;max-height:3.2em;overflow:hidden;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.6;color:#344054}
.rw-card-message.agent{align-items:flex-end}
.rw-card-message.agent .rw-card-bubble{border-radius:10px 2px 10px 10px;background:#eef2ff;border-color:#e6eaff}
.rw-live-card footer{display:flex;justify-content:space-between;gap:8px;font-size:11px;color:var(--rw-muted);margin-top:12px;padding-top:9px;border-top:1px solid #f2f4f7}
.rw-live-card footer span{color:#4f46e5}
.rw-pager{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;border-top:1px solid var(--rw-border);background:#fff;flex:none}
.rw-pager span{font-size:11px;color:var(--rw-muted);white-space:nowrap}
.rw-page .rw-pager button{font-size:12px;min-height:30px;padding:4px 8px}
.rw-monitor .rw-pager{gap:4px;padding:8px}
.rw-monitor .rw-pager button{padding-inline:6px;white-space:nowrap}
.rw-empty{display:flex;align-items:center;justify-content:center;min-height:140px;padding:28px;text-align:center;color:#8a94a6;font-size:13px;line-height:1.8}
.rw-platform-tabs{display:flex;align-items:center;gap:24px;padding-bottom:16px;margin-bottom:16px;border-bottom:1px solid var(--rw-border)}
.rw-page .rw-platform-tabs button{position:relative;display:inline-flex;align-items:center;gap:10px;flex:none;min-height:44px;padding:8px 14px;white-space:nowrap;border-color:transparent;background:transparent;color:#475467;font-size:18px;font-weight:600}
.rw-platform-tabs button+button::before{content:"";position:absolute;left:-13px;top:50%;width:1px;height:22px;background:var(--rw-border);transform:translateY(-50%);pointer-events:none}
.rw-platform-tabs .rw-tab-icon{display:block;flex:none;width:24px;height:24px;object-fit:contain;border-radius:6px}
.rw-page .rw-platform-tabs button[aria-pressed="true"]{color:#4338ca;background:#eef2ff;border-color:#e0e7ff;font-weight:700}
.rw-filter-bar{margin-bottom:20px}
.rw-filters{display:flex;align-items:end;gap:14px 16px;flex-wrap:wrap}
.rw-filters label{font-size:14px;font-weight:600;color:var(--rw-muted);flex:1;min-width:160px;max-width:240px}
.rw-filters .rw-search{flex:1.5;max-width:280px;min-width:180px}
.rw-filters input,.rw-filters select{margin-top:7px;min-height:48px;padding:10px 12px;border-radius:10px;font-size:16px;font-weight:400;line-height:1.5}
.rw-history-layout{display:grid;grid-template-columns:minmax(250px,310px) minmax(0,1fr);gap:16px;height:var(--rw-content-height,580px)}
.rw-list-panel{display:flex;flex-direction:column;min-height:0;border:1px solid var(--rw-border);border-radius:14px;background:#fff;overflow:hidden}
.rw-list-panel>header{display:flex;justify-content:space-between;align-items:center;padding:14px 16px;border-bottom:1px solid var(--rw-border)}
.rw-list-panel>header span{font-size:12px;color:var(--rw-muted)}
.rw-history-list{flex:1;padding:6px}
.rw-page .rw-conversation-row{display:block;text-align:left;width:100%;padding:12px 10px;border:1px solid transparent;border-radius:10px;background:white}
.rw-page .rw-conversation-row:hover{background:#f8f9fd}.rw-page .rw-conversation-row[aria-pressed="true"]{background:#f0f2ff;border-color:#e0e4fe}
.rw-conversation-row>div{display:flex;justify-content:space-between;gap:8px;align-items:center}
.rw-conversation-row strong{font-size:15px;font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rw-conversation-row time{font-size:10px;color:var(--rw-muted);flex:none}
.rw-row-scope{display:block;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;font-size:10px;color:var(--rw-muted);margin-top:6px}
.rw-conversation-row p{overflow:hidden;white-space:nowrap;text-overflow:ellipsis;font-size:13px;color:#475467;margin:8px 0}
.rw-conversation-row footer{display:flex;justify-content:space-between;align-items:center;gap:6px}
.rw-conversation-row footer>span:last-child{font-size:10px;color:var(--rw-muted)}
.rw-detail{display:grid;grid-template-columns:minmax(0,1fr) 265px;min-height:0;border:1px solid var(--rw-border);border-radius:14px;background:white;overflow:hidden}
.rw-detail-main{display:flex;flex-direction:column;min-width:0;min-height:0;container-type:inline-size;container-name:reception-detail}
.rw-detail-heading{display:grid;grid-template-columns:minmax(100px,1fr) minmax(0,2fr);align-items:start;gap:16px;padding:12px 16px;border-bottom:1px solid var(--rw-border);flex:none}
.rw-detail-customer,.rw-detail-tools{min-width:0}
.rw-detail-tools{display:grid;gap:6px;justify-items:end}
.rw-detail-context{display:flex;justify-content:flex-end;align-items:center;gap:4px 12px;flex-wrap:wrap;min-width:0}
.rw-detail-context p{font-size:11px;overflow-wrap:anywhere;margin:0;text-align:right}
.rw-detail-context [data-heading-status]{display:flex;align-items:center;justify-content:flex-end;gap:6px;flex-wrap:wrap}
.rw-detail-context small{white-space:nowrap}
.rw-detail-controls{display:flex;align-items:flex-start;justify-content:flex-end;flex-wrap:wrap;gap:6px 10px;width:100%;min-width:0}
.rw-detail-heading .rw-manual-actions{justify-content:flex-end;gap:6px 8px;min-width:0;max-width:100%;padding:0;border:0;font-size:12px}
.rw-detail-heading .rw-manual-actions:empty{display:none}
.rw-detail-heading .rw-manual-actions a,.rw-detail-heading .rw-manual-actions button{font-size:12px;min-height:32px;padding:5px 9px;white-space:nowrap}
.rw-detail-identity{min-width:0}
.rw-detail-identity:has(details[open]){flex-basis:100%}
.rw-detail-heading .rw-identity-details{margin:0}
.rw-detail-heading .rw-identity-details summary{margin-left:auto;min-height:32px;padding:5px 0;box-sizing:border-box}
.rw-detail-heading .rw-identity-details dl{text-align:left}
@container reception-detail (max-width:420px){.rw-detail-heading{grid-template-columns:minmax(0,1fr);gap:8px;padding:12px}.rw-detail-tools{width:100%}.rw-detail-context{justify-content:flex-start;width:100%}.rw-detail-context p{text-align:left}}
.rw-detail-heading small{font-size:10px;color:#8892a3}
.rw-identity-details{margin-top:10px;font-size:12px;color:var(--rw-muted)}
.rw-identity-details summary{width:fit-content;padding:4px 0;cursor:pointer;color:#475467;font-weight:500}
.rw-identity-details summary:focus-visible{outline:2px solid #6366f1;outline-offset:3px;border-radius:3px}
.rw-identity-details dl{display:grid;gap:6px;max-height:140px;overflow-y:auto;margin:6px 0 0;padding:8px 10px;background:#f8fafc;border:1px solid var(--rw-border);border-radius:8px}
.rw-identity-details dl>div{display:grid;grid-template-columns:82px minmax(0,1fr);align-items:center;gap:8px;min-width:0}
.rw-identity-details dt{margin:0;font-size:11px;white-space:nowrap}
.rw-identity-details dd{display:flex;align-items:center;gap:8px;min-width:0;margin:0}
.rw-identity-details code{display:block;flex:1;min-width:0;overflow-x:auto;white-space:nowrap;scrollbar-width:thin;overscroll-behavior-x:contain;user-select:all;font-size:12px;line-height:1.7;color:#344054}
.rw-page .rw-identity-details button{flex:none;min-height:28px;padding:3px 9px;font-size:12px;background:#fff;border:1px solid var(--rw-border);color:#475467}
.rw-detail-heading .rw-identity-feedback{margin:6px 0 0;font-size:12px;color:#475467}
.rw-identity-feedback:empty{display:none}
.rw-copy-field{position:fixed;left:-10000px;top:0;width:1px;height:1px;opacity:0}
.rw-coverage{display:flex;justify-content:space-between;gap:12px;padding:8px 18px;font-size:11px;line-height:1.5;color:var(--rw-muted);background:#fbfcfe;flex:none}
.rw-transcript{flex:1;padding:18px;background:#fbfcfe}
.rw-message{display:flex;flex-direction:column;align-items:flex-start;margin-bottom:17px;gap:6px}
.rw-message>span{font-size:11px;color:var(--rw-muted)}
.rw-message p{font-size:15px;line-height:1.8;color:#344054;background:#fff;border:1px solid #eaecf0;border-radius:2px 12px 12px 12px;padding:9px 13px;max-width:90%;white-space:pre-wrap;overflow-wrap:anywhere}
.rw-message.agent{align-items:flex-end}.rw-message.agent p{border-radius:12px 2px 12px 12px;background:#eef2ff;border-color:#e6eaff}
.rw-message-status{display:block;padding:8px 0;color:var(--rw-muted);font-size:13px;line-height:1.6;text-align:center}
.rw-transcript>.rw-message-status{margin-bottom:17px}
.rw-receipts{display:flex;flex-direction:column;min-width:0;min-height:0;border-left:1px solid var(--rw-border);overflow:hidden}
.rw-page .rw-receipts>[data-toggle-receipts]{cursor:pointer;padding:17px 14px;font-size:15px;font-weight:700;flex:none;border:0;border-radius:0;background:#fff;justify-content:flex-start;text-align:left}
.rw-receipts-body{display:flex;flex-direction:column;flex:1;min-height:0}
.rw-history-layout .rw-receipts .rw-pager{order:-1;border-top:0;border-bottom:1px solid var(--rw-border)}
.rw-receipt-list{flex:1;padding:0 14px}
.rw-receipt{border-bottom:1px solid #eaecf0;padding:14px 0}
.rw-receipt>div{display:flex;align-items:center;gap:6px;justify-content:space-between;flex-wrap:wrap}
.rw-receipt .rw-status{font-size:12px;font-weight:600}
.rw-receipt time{font-size:12px;font-weight:600;color:var(--rw-muted)}
.rw-receipt p,.rw-receipt small{font-size:14px;font-weight:600;line-height:1.8;color:#475467;margin-top:9px;white-space:pre-wrap;overflow-wrap:anywhere}
.rw-receipts .rw-pager span,.rw-page .rw-receipts .rw-pager button{font-size:13px;font-weight:600}
.rw-page .rw-new-messages,.rw-page .rw-list-new{font-size:12px;background:#eef2ff;color:#4338ca;border:0;border-radius:0;flex:none}
.rw-dialog{width:min(1180px,calc(100vw - 48px));max-width:none;height:min(850px,calc(100dvh - 64px));max-height:none;padding:0;border:1px solid var(--rw-border);border-radius:18px;box-shadow:0 25px 100px #0003}
.rw-dialog[open]{display:flex;flex-direction:column}.rw-dialog::backdrop{background:#10182866;backdrop-filter:blur(3px)}
.rw-dialog-bar{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--rw-border);flex:none}
.rw-dialog-bar>div{display:flex;gap:10px}.rw-dialog .rw-detail{flex:1;border:0;border-radius:0}
@media(min-width:1800px){.rw-detail{grid-template-columns:minmax(0,1fr) 310px}.rw-history-layout{grid-template-columns:350px minmax(0,1fr)}}
@media(max-width:1150px){.rw-detail{grid-template-columns:minmax(0,1fr) 220px}.rw-history-layout{grid-template-columns:245px minmax(0,1fr)}.rw-lane>header{flex-wrap:wrap}.rw-platform-grid{gap:10px}}
@media(max-width:900px){.rw-history-layout{grid-template-columns:225px minmax(0,1fr);height:var(--rw-content-height,650px)}.rw-detail{display:flex;flex-direction:column}.rw-detail-main{flex:1;min-height:250px}.rw-receipts{max-height:210px;flex:none;border-left:0;border-top:1px solid var(--rw-border)}.rw-receipts:not([data-collapsed]){height:210px}.rw-page .rw-receipts>[data-toggle-receipts]{padding:10px 14px}.rw-platform-grid{height:650px}.rw-lane>header>div{gap:5px}.rw-lane h2{font-size:18px}.rw-card-title{align-items:flex-start;flex-direction:column}}
@media(max-width:640px){.rw-platform-grid{display:flex;overflow-x:auto;scroll-snap-type:x mandatory;height:560px;padding-bottom:8px}.rw-lane{min-width:85%;scroll-snap-align:start}.rw-history-layout{display:flex;flex-direction:column;height:auto}.rw-list-panel{height:340px;flex:none}.rw-detail{height:620px;flex:none}.rw-dialog{width:calc(100vw - 16px);height:calc(100dvh - 24px)}.rw-dialog .rw-detail{height:0;flex:1}.rw-dialog-bar{padding:10px;font-size:13px}.rw-platform-tabs{gap:8px;justify-content:flex-start;overflow-x:auto}.rw-page .rw-platform-tabs button{padding:8px 6px;gap:6px;font-size:16px}.rw-platform-tabs button+button::before{left:-5px}.rw-platform-tabs .rw-tab-icon{width:20px;height:20px}.rw-filters{gap:12px}.rw-filters label,.rw-filters .rw-search{min-width:135px;max-width:none}.rw-card-title{flex-direction:row}}
/* Readable evidence within the receipt column, including long product names. */
.rw-reply-context{margin-top:10px;min-width:0;font-size:12px;line-height:1.65;overflow-wrap:anywhere}
.rw-reply-context summary{cursor:pointer;color:#4d6077}
.rw-reply-context dl{margin:8px 0;padding:9px;background:#f6f8fb;border:1px solid #e1e7ef;border-radius:8px}
.rw-reply-context dl>div{display:grid;grid-template-columns:76px minmax(0,1fr);gap:8px;margin:5px 0}
.rw-reply-context dt{color:#65748a}.rw-reply-context dd{margin:0;min-width:0;white-space:normal;overflow-wrap:anywhere}
.rw-reply-context p{font-size:12px!important;margin:7px 0!important}.rw-reply-context small{font-weight:400;overflow-wrap:anywhere}

/* Local review: only the live monitor adopts the overview's visual system. */
body.portal-ui #workspace[data-view="conversation-monitor"] .workspace-main{max-width:none;padding:0 24px 24px;background:#f5f7fb}
body.portal-ui #workspace[data-view="conversation-monitor"] .workspace-scroll{padding:0;overflow:visible}
body.portal-ui #workspace .rw-monitor{--rw-border:#e4eaf3;--rw-muted:#7b8799;color:#34445c;font-size:13px}
body.portal-ui #workspace .rw-monitor .rw-intro{display:flex;justify-content:space-between;align-items:center;gap:16px;min-height:88px;margin:0;padding:16px 2px}
body.portal-ui #workspace .rw-monitor-heading{min-width:0}
body.portal-ui #workspace .rw-monitor-heading h1{margin:0;font-size:20px;font-weight:700;line-height:1.5;color:#222934}
body.portal-ui #workspace .rw-monitor-heading p{margin:5px 0 0;font-size:12px!important;font-weight:500!important;line-height:1.5!important;color:#69788f}
body.portal-ui #workspace .rw-monitor-tools{display:flex;align-items:center;justify-content:flex-end;gap:14px;flex:none}
body.portal-ui #workspace .rw-monitor-tools [data-rw-sync]{font-size:11px!important;font-weight:400!important;line-height:1.5!important;color:#7b8799;white-space:nowrap}
body.portal-ui #workspace .rw-monitor :is(.rw-intro,.rw-dialog-bar,.rw-pager,.rw-detail-controls,.rw-identity-details) button{min-height:36px;padding:7px 12px;border:1px solid #dce4ef;border-radius:10px;background:#fff;color:#52617a;font-size:13px;font-weight:500;line-height:20px;box-shadow:none;transition:background-color .15s,border-color .15s,color .15s}
body.portal-ui #workspace .rw-monitor :is(.rw-intro,.rw-dialog-bar,.rw-pager,.rw-detail-controls,.rw-identity-details) button:hover:not(:disabled){background:#eff5ff;border-color:#b7cdf8;color:#245ecf}
body.portal-ui #workspace .rw-monitor button:disabled{opacity:.42;cursor:not-allowed}
body.portal-ui #workspace .rw-monitor .rw-error{padding:11px 14px;margin:0 0 14px;border-color:#f1d9bc;border-radius:10px;background:#fff9f0;color:#a06e32;font-size:12px!important;font-weight:400!important;line-height:1.8!important}
body.portal-ui #workspace .rw-monitor .rw-platform-grid{gap:14px;height:var(--rw-content-height,650px)}
body.portal-ui #workspace .rw-monitor .rw-lane{border-color:#e4eaf3;border-radius:14px;box-shadow:0 2px 6px rgb(31 57 99 / 3%)}
body.portal-ui #workspace .rw-monitor .rw-lane>header{padding:16px 14px 12px;gap:9px;align-items:center}
body.portal-ui #workspace .rw-monitor .rw-lane>header>div{gap:8px;flex:1;min-width:0}
body.portal-ui #workspace .rw-monitor .rw-lane h2{font-size:16px!important;font-weight:700!important;line-height:1.5!important;color:#34445c;white-space:nowrap}
body.portal-ui #workspace .rw-monitor .rw-platform-icon,body.portal-ui #workspace .rw-monitor .rw-platform-icon img{width:26px;height:26px;border-radius:7px}
body.portal-ui #workspace .rw-monitor .rw-lane [data-count]{font-size:11px!important;font-weight:600!important;line-height:20px!important;padding:1px 7px;border-radius:6px;background:#edf4ff;color:#5475a7;font-variant-numeric:tabular-nums}
body.portal-ui #workspace .rw-monitor .rw-lane [data-connection]{width:100%;font-size:11px!important;font-weight:400!important;line-height:1.5!important;color:#7b8799}
body.portal-ui #workspace .rw-monitor .rw-lane>select{width:calc(100% - 28px);margin:0 14px 14px;min-height:36px;padding:7px 10px;border:1px solid #dce4ef;border-radius:9px;background:#f8fafc;color:#52617a;font-size:12px!important;font-weight:400!important;line-height:1.5!important;box-shadow:none}
body.portal-ui #workspace .rw-monitor .rw-lane>select:hover{border-color:#b7cdf8}
body.portal-ui #workspace .rw-monitor .rw-live-list{padding:0 8px 12px 12px;border-top:1px solid #edf1f6;background:#f8faff;scrollbar-width:thin}
body.portal-ui #workspace .rw-monitor .rw-live-card{margin-top:12px;padding:12px;border:1px solid #e4eaf3;border-radius:12px;background:#fff;color:#34445c;box-shadow:0 1px 3px rgb(31 57 99 / 2%);transition:border-color .15s,box-shadow .15s}
body.portal-ui #workspace .rw-monitor .rw-live-card:hover{border-color:#b7cdf8;box-shadow:0 3px 10px rgb(43 104 232 / 7%)}
body.portal-ui #workspace .rw-monitor .rw-card-title{flex-direction:row;align-items:center;gap:7px;flex-wrap:wrap}
body.portal-ui #workspace .rw-monitor .rw-customer{gap:8px}
body.portal-ui #workspace .rw-monitor .rw-customer-avatar{width:32px;height:32px;border-radius:10px;background:#edf4ff;color:#83a1cd}
body.portal-ui #workspace .rw-monitor .rw-customer-avatar svg{width:19px;height:19px}
body.portal-ui #workspace .rw-monitor .rw-customer-avatar img{background:#edf4ff}
body.portal-ui #workspace .rw-monitor .rw-card-title strong{font-size:13px!important;font-weight:600!important;line-height:1.6!important;color:#34445c}
body.portal-ui #workspace .rw-monitor .rw-status{padding:3px 6px;border-radius:6px;font-size:10px!important;font-weight:500!important;line-height:1.5!important;background:#f1f4f8;color:#7b8799}
body.portal-ui #workspace .rw-monitor .rw-status.attention{background:#fff5e5;color:#a07535}
body.portal-ui #workspace .rw-monitor .rw-status.manual{background:#f2edff;color:#8263b0}
body.portal-ui #workspace .rw-monitor .rw-status.processing{background:#edf4ff;color:#4878bb}
body.portal-ui #workspace .rw-monitor .rw-card-shop{margin-top:8px;font-size:11px!important;font-weight:400!important;line-height:1.5!important;color:#7b8799}
body.portal-ui #workspace .rw-monitor .rw-card-messages{margin-top:12px;gap:10px}
body.portal-ui #workspace .rw-monitor .rw-card-role{font-size:10px!important;font-weight:400!important;line-height:1.5!important;color:#8a97aa}
body.portal-ui #workspace .rw-monitor .rw-card-bubble{max-width:94%;padding:7px 9px;border-color:#e9eef5;background:#f8fafc;border-radius:3px 9px 9px 9px}
body.portal-ui #workspace .rw-monitor .rw-card-message.agent .rw-card-bubble{background:#edf4ff;border-color:#e0ebfc;border-radius:9px 3px 9px 9px}
body.portal-ui #workspace .rw-monitor .rw-card-message-text{font-size:12px!important;font-weight:400!important;line-height:1.65!important;max-height:3.3em;color:#52617a}
body.portal-ui #workspace .rw-monitor .rw-live-card footer{margin-top:12px;padding-top:9px;border-color:#edf1f6;font-size:10px!important;font-weight:400!important;line-height:1.5!important;color:#8a97aa}
body.portal-ui #workspace .rw-monitor .rw-live-card footer span{color:#2b68e8;font-size:10px!important;font-weight:500!important}
body.portal-ui #workspace .rw-monitor .rw-pager{gap:6px;min-height:52px;padding:10px 9px;border-color:#edf1f6;background:#fff}
body.portal-ui #workspace .rw-monitor .rw-pager span{font-size:11px!important;font-weight:400!important;line-height:1.5!important;color:#7b8799;font-variant-numeric:tabular-nums}
body.portal-ui #workspace .rw-monitor .rw-pager button{min-height:30px;padding:4px 7px;border-color:#e4eaf3;border-radius:8px;background:#f8fafc;font-size:11px!important;font-weight:500!important;line-height:20px!important;white-space:nowrap}
body.portal-ui #workspace .rw-monitor .rw-live-list>.rw-empty{flex-direction:column;gap:14px;min-height:180px;height:100%;padding:24px 14px;color:#8a97aa;font-size:12px!important;font-weight:400!important;line-height:1.8!important}
body.portal-ui #workspace .rw-monitor .rw-live-list>.rw-empty::before{content:"";display:grid;place-items:center;width:44px;height:40px;border:1px solid #dfe8f7;border-radius:13px 13px 13px 3px;background:radial-gradient(circle at calc(50% - 7px) 50%,#91a8cb 2px,transparent 2.5px),radial-gradient(circle at 50% 50%,#91a8cb 2px,transparent 2.5px),radial-gradient(circle at calc(50% + 7px) 50%,#91a8cb 2px,transparent 2.5px),#edf3fd;color:#91a8cb;font-size:22px;font-weight:600;line-height:1}
body.portal-ui #workspace .rw-monitor .rw-dialog{padding:0;border-color:#e4eaf3;border-radius:16px;box-shadow:0 20px 65px rgb(29 48 80 / 22%);background:#fff}
body.portal-ui #workspace .rw-monitor .rw-dialog::backdrop{background:rgb(24 38 61 / 42%);backdrop-filter:blur(2px)}
body.portal-ui #workspace .rw-monitor .rw-dialog-bar{padding:14px 18px;border-color:#edf1f6;gap:12px;min-height:62px}
body.portal-ui #workspace .rw-monitor .rw-dialog-bar>strong{font-size:16px;font-weight:650;color:#222934}
body.portal-ui #workspace .rw-monitor [data-open-record]{background:#edf4ff;border-color:#dce8fc;color:#2b68e8}
body.portal-ui #workspace .rw-monitor .rw-detail-heading{padding:16px;gap:14px;border-color:#edf1f6}
body.portal-ui #workspace .rw-monitor .rw-detail-heading h2{font-size:16px!important;font-weight:650!important;line-height:1.5!important;color:#34445c}
body.portal-ui #workspace .rw-monitor .rw-detail-heading .rw-customer-avatar{width:38px;height:38px;border-radius:12px}
body.portal-ui #workspace .rw-monitor .rw-detail-context p{font-size:12px!important;font-weight:500!important;line-height:1.5!important;color:#69788f}
body.portal-ui #workspace .rw-monitor .rw-detail-heading small{font-size:11px!important;font-weight:400!important;color:#8a97aa}
body.portal-ui #workspace .rw-monitor .rw-detail-controls button,body.portal-ui #workspace .rw-monitor .rw-identity-details button{min-height:30px;padding:4px 9px;border-radius:8px;font-size:12px}
body.portal-ui #workspace .rw-monitor .rw-identity-details summary{font-size:12px;color:#69788f}
body.portal-ui #workspace .rw-monitor .rw-coverage{padding:9px 16px;background:#f8faff;border-bottom:1px solid #edf1f6;font-size:11px!important;font-weight:400!important;color:#8a97aa}
body.portal-ui #workspace .rw-monitor .rw-transcript{padding:18px;background:#f8faff;scrollbar-width:thin}
body.portal-ui #workspace .rw-monitor .rw-message{gap:5px;margin-bottom:16px}
body.portal-ui #workspace .rw-monitor .rw-message>span{font-size:11px!important;font-weight:400!important;color:#8a97aa}
body.portal-ui #workspace .rw-monitor .rw-message p{margin:0;padding:9px 12px;font-size:13px!important;font-weight:400!important;line-height:1.8!important;color:#52617a;border-color:#e4eaf3;background:#fff}
body.portal-ui #workspace .rw-monitor .rw-message.agent p{background:#edf4ff;border-color:#dce8fc}
body.portal-ui #workspace .rw-monitor .rw-new-messages{padding:9px;background:#edf4ff;color:#2b68e8;font-size:12px}
body.portal-ui #workspace .rw-monitor .rw-review-column{border-color:#edf1f6;scrollbar-width:thin}
body.portal-ui #workspace .rw-monitor .cr-panel{padding:16px}
body.portal-ui #workspace .rw-monitor .cr-heading{margin-bottom:16px}
body.portal-ui #workspace .rw-monitor .cr-heading h3{font-size:14px!important;color:#34445c}
body.portal-ui #workspace .rw-monitor .cr-score-heading,body.portal-ui #workspace .rw-monitor .cr-summary{font-size:12px!important;font-weight:400!important;line-height:1.8!important;color:#69788f}
body.portal-ui #workspace .rw-monitor :is(.cr-muted,.cr-status,.cr-suggestions,.cr-manual,.cr-history){font-size:12px!important;font-weight:400!important;line-height:1.8!important;color:#7b8799}
body.portal-ui #workspace .rw-monitor .cr-status{color:#268267}
body.portal-ui #workspace .rw-monitor .cr-error{color:#b84d55}
body.portal-ui #workspace .rw-monitor .cr-dimensions{border-color:#e4eaf3;border-radius:10px}
body.portal-ui #workspace .rw-monitor .cr-dimensions summary{background:#f8faff;font-size:12px}
body.portal-ui #workspace .rw-monitor .cr-note textarea{border-color:#dce4ef;border-radius:9px;background:#f8fafc;font-size:12px}
body.portal-ui #workspace .rw-monitor :is(.cr-save,.cr-retry){min-height:34px;border-radius:9px;font-size:12px}
body.portal-ui #workspace .rw-monitor .rw-receipts>[data-toggle-receipts]{padding:14px 16px;font-size:14px!important;font-weight:600!important;color:#34445c}
body.portal-ui #workspace .rw-monitor .rw-receipt-list{padding:0 16px;scrollbar-width:thin}
body.portal-ui #workspace .rw-monitor .rw-receipt{padding:13px 0;border-color:#edf1f6}
body.portal-ui #workspace .rw-monitor .rw-receipt time{font-size:11px!important;font-weight:400!important;color:#8a97aa}
body.portal-ui #workspace .rw-monitor .rw-receipt p,body.portal-ui #workspace .rw-monitor .rw-receipt small{font-size:12px!important;font-weight:400!important;line-height:1.8!important;color:#69788f}
body.portal-ui #workspace .rw-monitor :is(button,select,input,textarea,summary):focus-visible{outline:3px solid #92b6fc;outline-offset:3px}
body.portal-ui #workspace .rw-monitor .rw-live-card:focus-visible{outline-offset:-3px}
@media(max-width:1100px){body.portal-ui #workspace[data-view="conversation-monitor"] .workspace-main{padding:0 16px 24px}body.portal-ui #workspace .rw-monitor .rw-platform-grid{display:flex;overflow-x:auto;scroll-snap-type:x proximity;padding-bottom:8px;gap:14px}body.portal-ui #workspace .rw-monitor .rw-lane{flex:0 0 calc((100% - 14px)/2);min-width:260px;scroll-snap-align:start}body.portal-ui #workspace .rw-monitor-tools{gap:10px;flex-wrap:wrap;max-width:180px}}
@media(max-width:640px){body.portal-ui #workspace .rw-monitor .rw-intro{align-items:flex-start;flex-direction:column;gap:12px;padding:18px 0 14px}body.portal-ui #workspace .rw-monitor-tools{justify-content:space-between;max-width:none;width:100%;gap:10px}body.portal-ui #workspace .rw-monitor .rw-lane{flex-basis:90%;min-width:0}body.portal-ui #workspace .rw-monitor .rw-dialog{width:calc(100vw - 16px);height:calc(100dvh - 24px);border-radius:14px}body.portal-ui #workspace .rw-monitor .rw-dialog-bar{padding:12px;flex-wrap:wrap;gap:10px}body.portal-ui #workspace .rw-monitor .rw-dialog-bar>div{margin-left:auto;gap:8px}body.portal-ui #workspace .rw-monitor .rw-dialog-bar button{min-height:32px;padding:5px 9px;font-size:12px}body.portal-ui #workspace .rw-monitor .rw-detail-heading{padding:12px}body.portal-ui #workspace .rw-monitor .rw-transcript{padding:14px}}
@media(prefers-reduced-motion:reduce){body.portal-ui #workspace .rw-monitor button{transition:none}}
@media(forced-colors:active){body.portal-ui #workspace .rw-monitor :is(.rw-lane,.rw-live-card,.rw-dialog,.rw-card-bubble,.rw-message p){background:Canvas;border-color:GrayText;color:CanvasText}body.portal-ui #workspace .rw-monitor .rw-status{border:1px solid ButtonText}body.portal-ui #workspace .rw-monitor .rw-live-list>.rw-empty::before{background:Canvas;color:CanvasText;border-color:GrayText}}